Sarah Hayes, Chief Development Officer for the Banff Centre -- a globally respected art, cultural, and educational institution and conference facility -- was faced with a new challenge. Her department was asked to significantly increase its level of fundraising. At the same time, Sarah aspired to achieve personal goals, including better quality time with her family. It was clear that Sarah's team's level of purpose, focus and performance had to increase, but without compromising their respective lives' balance. Where to begin?

Critical Success Factors
Sarah hired Richard Monette to help her and her team address their new challenge. Together, they built a solid framework that clarified the team's intentions, actions, performance measures and assessment process.

Clear Intentions = Clear Actions = Capturing and applying knowledge faster and better
The system Richard Monette helped develop for Sarah's team is in its early stage of implementation, but the primary goal has been achieved : The system has identified and structured the critical components needed to lead the team to successfully meet this challenge. This framework has already allowed Sarah to become a more purposeful and effective leader.

What Sarah Hayes had to say about Richard's coaching
"Richard's framework has helped me and our team to develop more clarity around goals and the steps needed to achieve them. While we are at the early stages of the process, we are making good progress. The clarity and purposefulness that Richard has brought to the way we organize our days and our work has helped achieve some very good results, not just financially but also in terms of the effectiveness, motivation and, also, the happiness of our team."

After 9 months of Richard's program:
"Richard’s coaching and facilitating of our team provided us with a clear and precise conceptual framework, but more importantly it provided us with tools that we use daily in achieving ambitious targets and enjoying the journey. "

Since working with Richard, the Banff Centre Development Office team has raised more than $120 million for their current capital campaign. Click here to find out more about their achievements.